Policy
Cancellation & Refund Policy
Tourist-initiated cancellations
Refunds are graded by how far ahead of your slot start time you cancel:
| Time before your slot | Refund |
|---|---|
| 48 hours or more | 100% |
| 24 – 48 hours | 75% |
| Less than 24 hours | 25% |
| No-show / after slot start | 0% |
Driver or admin-initiated cancellations
If your driver or Explore Kerala cancels a confirmed booking for any reason, you always receive a 100% refund, regardless of how close to the slot it happens. We absorb any payment gateway fees in this case — you are never charged for a cancellation that wasn't your choice.
How refunds are processed
Refunds are issued to your original Razorpay payment method. Depending on your bank, refunds typically reflect within 5–7 business days. You'll receive an email confirmation once a refund is initiated.
How to cancel
Use the cancel link in your booking confirmation email, or cancel from your account under “My Bookings” if you booked while logged in. For help, WhatsApp us at +91 98462 31800.